Is mijn.host available by phone?
At mijn.host, we have chosen not to offer telephone support and therefore do not have a phone number available on our website.
We can be reached via the following channels:
- By email at support@mijn.host
- Via our live chat, 7 days a week
- Via Facebook
Why are you not reachable by phone?
We have consciously chosen not to offer telephone support. We are aware that some customers prefer telephone support. Nevertheless, we are convinced that we can provide the best support this way. A few reasons why we have chosen this:
1. Questions can be answered faster
Our goal is to provide everyone with an answer within 1 hour. Because our staff do not have long phone conversations, they can respond faster to tickets and on the live chat.
2. Quality of the answers
Our system is designed in such a way that a person who has helped you before can automatically be assigned to a new or additional question. For example, you do not have to be transferred, but you will receive an immediate answer because our support employee already knows the situation.
3. Better monitoring of our support
After every chat conversation, there is the opportunity to provide feedback on how you feel you were helped. This only takes a few seconds and provides us with valuable information on how we can serve you even better.
Still have questions? Get in touch.